Privacy Policy

Here at Plant Collective, we are extremely respectful of all our customer’s privacy.

When placing an order, any details that you provide to us are only taken to ensure that your order is processed and delivered successfully. Please contact us if you would like any of this information to be deleted once your order is completed and we will do so immediately.

This policy outlines the ways we collect, store, use and protect your personal information. When purchasing from Plant Collective, you are accepting this Privacy Policy. Please note that we reserve the right to amend this policy at any time by updating our website.

What information we collect about you:
When purchasing any product from us, we may collect the following types of information:

• Contact information – your name, address, phone, email and other similar information.
• Financial information – the full bank account numbers and/or credit card numbers used to place an order

How we protect and store personal information:
Your credit card information is never stored on our company servers or systems as we use payment gateways and/or third-party processors. Stripe, our third-party processor processes all credit card details. Alternatively if you choose to pay via PayPal, your personal information will be protected under the privacy policy attached to your PayPal account. Please note that by using these extensions, you may be storing personal data or sharing data with an external service.

How we use the personal information we collect:
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

• Process transactions and send notices about your transactions.
• Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences

We do not sell or rent your personal information to third parties for their marketing purposes.

How we may share your information:
To process your order, we may share your name and shipping information with the person that will be delivering your order. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to enable the service or delivery.

While you visit our site, we may track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
• We’ll also use cookies to keep track of cart contents while you’re browsing our site.

How you can contact us about privacy questions:
If you have questions or concerns regarding our policy, please contact us at enquiry@plantcollectivent.com.au